51. CRM Strategic Roadmap

A CRM road map is a strategic plan that identifies how an organization can meet and exceed its customers’ need. This includes, but is not limited to, assessing how the sales, Marketing and service entities work together to 1) Gain insight from their customer 2) Product valuable offerings/products 3) Provide the ultimate customer
experience.

Techniques of Developing CRM Strategic Roadmap (15 of 41  Slides)

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